Water Quality | Troubleshooting

One of the easier water fountain issues to detect is water quality. It generally comes down to the taste of the water itself or whether any odours are emitted.

This may be caused by a number of problems, but it usually comes down to the installation of the unit and method applied by the technicians.


Firstly, the engineers may have used plumber putty, a clay-like substance which is usually used during the fitting of drainpipes. Although this putty will act as a sealant, and therefore prevent leaks and seepage, it will contaminate any water that is exposed to it, creating a chalky taste.

The simple solution to this is to remove the putty wherever present and replace with either a Teflon tape or a compression fitting, which can be supplied by ourselves.

Another cause for a funny taste in your water could be the piping used to connect the water fountain to the water supply. Occasionally, engineers will fit a commercial grade stainless steel braided flex line. As the water comes into contact with the steel fibres it will create a metallic taste.

Again, there is a pretty simple and low cost solution to this problem. The stainless steel braided flew line just needs to be removed and replaced with a plastic pipe. This is an accessory that we are able to provide should this be an issue that you are currently experiencing.

The other issue that may be hampering your water quality is that the water supply itself may be contaminated with bacteria or an abnormal sulphur content.

If this is the case you will need to contact your local water department and have the water tested. Once you have these results you will be able to add an appropriate filter which should rectify the situation. We would recommend that the water fountain is flushed with a food grade sanitiser to ensure that all the elements within the unit are completely absent of any bacterial contamination.

If you have any further queries regarding the quality of water being provided by your water cooler or fountain, please do not hesitate to contact us on 0330 123 3309.

Drinking Water Fountains